RETURNS
STANDARD 60-DAY MONEY BACK GUARANTEE
To return or exchange products for any reason, please send us back the package(s). Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days of receiving your order. Please include any specific details inside the package.
If you are sending more than 1 box, please be sure to write the "RMA -Order Number" on each box.
You must return each item that you are wishing to get a refund for. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our corporate office within 60 days of the date the original package was received by the customer. Returns received past the 60-day window will be rejected unless prior approval for credit has been obtained.
We highly recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.
It takes approximately 2 – 3 weeks for returns to be processed. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded, or a check is sent out, you will receive an email confirmation from the Returns Department.
Returns will be accepted at will call however they WILL NOT be processed on the spot.
Please send all products you wish to return / refund to:
US Returns
2610 Homestead Place
Rancho Dominguez, CA 90220
Canada Returns
130 - 1959 152nd Street
STE 512
Surrey, BC V4A 0C4
Sanitas Product Returns
Product Returns. Sanitas may issue authorization for return of Products sold directly to Customer that meet the
following criteria:
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(i) Returned products must be unopened, unused and in their original, saleable condition.
(ii) If Customer wishes to return the Product ordered for any reason, the product may be returned for credit when
reported within thirty (30) days of receipt.
a. Incorrect product ordered – Customer will be charged a processing and restocking fee equal to 25% of the
total product value and be responsible for shipping.
b. Customer dissatisfaction (damage/defective/customer reaction) – Product must be at least 75% full to be
eligible for return. Customer may be sent replacement Product for the items returned. No refunds will be
given, and the returned Product must be sent to Sanitas within 30 days of Customer receipt with a completed
Sanitas Customer Return Merchandise Authorization (RMA) form.
c. Quality – Product must be at least 75% full to be eligible for return. Customer may be sent replacement
Product for the items returned or a credit to their account. The returned Product must be sent to Sanitas
within 30 days of Customer receipt with a completed Sanitas Customer RMA form.
(iii) Products Not Eligible for Return:
1. Professional (backbar) products.
2. Products that customer no longer wants to carry or is overstocked due to ordering.
3. Discontinued products no longer carried by Sanitas.
4. Expired product (Please consult a Sanitas Account Representative with any specific product expiration
questions).
5. Product clearly communicated or identified as non-returnable.
6. Monthly or Quarterly promotional specials that are not a part of the Sanitas regular Product assortment
available for purchase.
7. Product not in original packaging or has been repackaged or refilled into other containers/packages.
8. Product provided to Account as sample or display products; or Gift with Purchase.
9. Product involved in a bankruptcy or similar sale, or items that have been damaged due to conditions beyond
the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
Sanitas products must be kept in a climate-controlled environment avoiding direct sunlight, freezing and
extreme temperatures. Containers must be tightly closed at all times when not in use.
10. Product returned by a party other than the purchaser.
(iv) After thirty (30) days, no product returns will be accepted. The only exception will be in the case of Consumer
dissatisfaction, product quality complaint or adverse reaction. Proper documentation will be required in such
cases.
1.8. Return Process. To obtain authorization to return product for replacement or credit, please call Customer Service at 303-
449-1875 or 888-855-8425 with the following information, which will be included on the Return Form issued by
Sanitas:
(i) Account details (name, address, phone number, billing and shipping address);
(ii) Product Name(s) and quantity of each;
(iii) Lot Numbers (if possible);
(iv) Original Sales Receipt or Invoice Number;
(v) Reason for Return (i.e., concealed damage).
Sanitas Customer Service will provide a Return Merchandise Authorization Number (RMA #) for those items approved
for replacement/credit. All returns should include a completed, signed copy of the RMA form, which must be included in
the box with any returned goods. No product will be accepted without a RMA form. Sanitas reserves the right to inspect
all authorized returns prior to issuing replacement or issuing credit and may destroy products deemed unfit for sale
whether or not they are eligible for credit.
